How to generate an Incident report?

[porknan]

Hi,  

I hope someone can help me with this.

I am trying to create a couple of reports through ServiceNow but am struggling a bit!

I would like a fairly simple report that shows the following:

• My average ticket volumes per month (for Incidents/Service Requests and change request)       Would this have to be 3 different reports?
• How are the above tickets split by category?

Thanks

Stuart

[Varuna]

Hi,

Of course.

Here you go

Use the filter conditions- name starts with TASK or CTASK. 'assigned to'- you and 'assigned'/ 'opened'- date.

add the columns Change request[change task],request Item[catalog task]/request[catalog task],incident[incident task] in the selected columns list.

You might need to do some filtering after you pull the report.

Just try this out.

PS: Please mark helpful or like if this helped you.

Regards,

Varuna