Hello Experts,
I am creating FD when a request is submitted a catalog task should also be created but its not happening.
can anyone please assist it is not working at all. Also I did not get service catalog -on TRIGGER
Thanks
If I get it right, you want to trigger the Flow when the Request is submitted. But in your screenshot above, the trigger watches out for a new Catalog Item to be created. Instead, I would recommend to use the generic Service Catalog trigger, and the "Get Catalog Variables" step inside to retrieve the variable values for the process.
Don't forget to connect this Flow with the respective Catalog Item(s), the rest works like all the other Flows.
See also here:
Create a flow with a Service Catalog trigger (servicenow.com)
do check if you added flow in the catalog item in process engine
Hi @Nisha30 ,
Please Have a Look on "Service Catalog item request" Flow Designer , Use that as reference
- Ensure you have selected Service Catalog as the trigger for your flow. If it's not appearing, check if the "Service Catalog" trigger is enabled in Flow Designer.
- Go to Flow Designer → Triggers → Service Catalog and select "When a request is submitted".
Check RITM Submission:
- Make sure the flow is triggered when a RITM is submitted. This can be verified by selecting the appropriate catalog item in the trigger condition.
Create Catalog Task Action:
- In the Flow Designer, add an action to Create Catalog Task. Here’s how:
- Go to Flow Designer and click Add an Action.
- Search for and select the Create Catalog Task action.
- Fill in the details, such as the Task name, Assignment Group, Description, and other fields as per your requirement.
- Make sure to set the Parent field to the RITM (this links the task to the request).
- In the Flow Designer, add an action to Create Catalog Task. Here’s how:
Please Mark it as Helpful , and Accept Solution if this works
Thanks Regards
Badrinarayan
I created this way as a fresh
Not sure whats wrong in executing real time
