How to generate catalog task once RITM is submitted via flow designer

[Nisha30]

Hello Experts,

I am creating FD when a request is submitted a catalog task should also be created but its not happening.

can anyone please assist it is not working at all. Also I did not get service catalog -on TRIGGER

Thanks

[Mani A]

did u check flow execution details? any error is showing? can you share flow execution details

[Nisha30]

when I TEST it giving a RITM number it executes properly but otherwise not.

I thought of giving extra conditions in TRIGGER such as some other fields as conditions ,seems no option there it is just 'Service Catalog'

[Badrinarayan]

Hi @Nisha30,

After reviewing the flow screenshot, it seems the reason it's not executing in real time is because of the Wait- checkbox.

Please follow these steps:
- Uncheck the Wait field in the Create Catalog Task action.
- Save and Activate the flow.
- Test the flow to ensure it executes as expected.

Please Mark it as Helpful and Accept the Solution if your Issue Resolves

Thanks Regards

Badrinarayan

[Nisha30]

hi @Badrinarayan unchecked still same its executing with TEST but when i submit a request nothing happens and in RITM it shows stage= waiting for approval

[Nisha30]

HI @Badrinarayan where is the "when a request is submitted" could not see it

• Go to Flow Designer → Triggers → Service Catalog and select "When a request is submitted".