How to get department Name from caller field on incident Form

[home]

Hi Team,

So a query is, how to get department name of user on incident form from caller reference field on a text field in incident form(or alert will also do)?

As Caller is a reference field & department inside it is also a reference field, so i am finding a difficulty in getting a name of department on form through client script with glideRecord.

a sample script will be very heplful.

Thanks.

[home]

Yes, I want department of the User.

Thanks

[Harsh Vardhan]

function onChange(control, oldValue, newValue, isLoading) {

var caller = g_form.getReference('caller_id', doAlert); // doAlert is our callback function

}

function doAlert(caller) { //reference is passed into callback as first arguments

alert(caller.department);

g_form.setValue('description',caller.department); // just for the sake of testing i had set it on description field.

}

[Michael Ritchie]

The getReference() function falls short for your use case since you need to "dot-walk" twice to get the name of the department = 1. user, 2 department.   Please see my getReferenceAdvanced solution as this will solve your issue easily.   Details can be found below and the code is on Share.

getReferenceAdvanced, g_form.getReference and GlideAjax Alternatives

[sangareddy]

You can use dot walking for the same.

caller_id.deparment.name

it will   get the exact value

thanks

trinadh

[home]

Hi,

Alert is coming as 'undefined'.

Thanks.