How to get the details SLA breached of incident and also POP UP of total number breached incident.

[Rajababu]

HI All,

I am working on reporting part.

Req. is below please suggest how to achieve it

- Requirement of SLA Breached incident .

- How to POP the value of     SLA Breached incident when incident loaded.

- How to show the value in report as well pictorial way.

Thanks,

Gaurav Rai

CG

[Uncle Rob]

You could do an On Display business rule that queries an Incident's SLA records and adds an infomessage if any have breached.   That's adding a gliderecord query to every single incident form render though... so make sure your stakeholder wants this more than they want screaming fast performance.

As for last requirement... what "value" do they want displayed visually?

There's lots of OOB reports on Task SLA you can easily convert into bar/pie charts.

[guruprasad1]

Hi Gaurav,

On task_sla table, field 'Has breached' will specify whether ticket is breached or not.

You can create new field on Incident Table like 'Has Breached' and You can write Business rule on task_sla table when Has breached changes to true, update Incident table has Breached field also True.

So when you pull report, You can opt for condition Has breached is true on   incident table.

You can make us of same fields (has Breached of Incident) to show POP Up with Incident Breached   when   incident page loads.

Regards

Guru