How to get the last comment added by the agent onto notification

[Shwetha Shenoy]

I have a use case where I am told to get the last comment added by an agent when rejecting the change request

I tried to use the below method using an email script but it doesn't fit my exact requirements -

(function runMailScript(current, template, email, email_action, event) {

var latestComment = current. comments.getJournalEntry(1);

template.print(latest comment);

})(current, template, email, email_action, event);

The output I get is the last comment as well as the additional details such as time and the user's name, which shouldn't be the case.

Something like this - 

28/02/2024 19:53:39 GMT - Shwetha Shenoy (Comments) reject and cancel

I only require the comments i.e. in the above scenario - reject and cancel and not the extra details i.e - 28/02/2024 19:53:39 GMT - Shwetha Shenoy.

[Amit Verma]

Hi @Shwetha Shenoy 

Below post could be helpful :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0529930

Thanks & Regards

Amit Verma

[Yaraslau]

Try ${comments:1} or ${comments:2} or ...