I have a use case where I am told to get the last comment added by an agent when rejecting the change request
I tried to use the below method using an email script but it doesn't fit my exact requirements -
(function runMailScript(current, template, email, email_action, event) {
var latestComment = current. comments.getJournalEntry(1);
template.print(latest comment);
})(current, template, email, email_action, event);
The output I get is the last comment as well as the additional details such as time and the user's name, which shouldn't be the case.
Something like this -
28/02/2024 19:53:39 GMT - Shwetha Shenoy (Comments) reject and cancel
I only require the comments i.e. in the above scenario - reject and cancel and not the extra details i.e - 28/02/2024 19:53:39 GMT - Shwetha Shenoy.
