How to grant read only users with write access to the additional comments and work notes fields?

[Daniel R2]

There is a requirement on my project where users with read only access of specific case types, do need some level of write access.

Everything should be read only on the case form, however they should have write permissions on the additional comments and work notes fields of the form.

[Community Alums · Accepted solution]

Hi @Daniel R2 ,

You can create your own write ACL for comments and work notes fields and provide custom role to your ACLs.

Check if there are any ACLs on task.work_notes or incident.work_notes. Thats the only thing that controls write access on journal fields OOB.

I tested it in my OOB instance and can see user with custom role can see work_notes. The only change I did is add role to three acls on task.work_notes and user can see work_notes now: