How to hide catalog items from portal but is should be available to submit a request

[Jigisha]

Hello all,

I have a requirement to hide catalog item from portal for all the users but it should be available to trigger Inbound email flow.

1. I have one catalog item on which inbound email flow is running. When I hide it from portal, I am getting following error - 

Your cart has item(s) no longer available. Please remove Litigation Technology Services from cart to continue with the checkout.

2. I know it is because of the catalog item is hidden on portal and also because of ''available for" criteria.

3. Is it possible to achieve both the requirements at the same time using any scripting or available for criteria?

Thank you in Advance !!

[Mike_R]

There's a field on the catalog item table called "Hide on Service Portal". Try removing your user criteria and setting this property to true. 

[Jigisha]

Hi @Mike_R ,

I have tried with this option, but then my Inbound flow is unable to create a request because of the following error - 

Your cart has item(s) no longer available. Please remove Litigation Technology Services from cart to continue with the checkout.

[Mike_R]

That's odd. The Hide on Service Portal option should have nothing to do with a flow running or now. Can you please post screenshot of your flow?