How to hide 'Create known error article' link on problem form

[PhanitaM]

Hi Team, 

Could someone please help me with configuring the visibility of the "Create Known Error Article" link based on the following conditions:

• For P1/P2 tickets:
  The link should be visible only when the ticket is in the Root Cause Analysis (RCA) state.

• For P3/P4 tickets:
  The link should be visible when the ticket is in New, Assess, or Root Cause Analysis states.

I attempted to use the following condition, but I’m unable to structure it correctly to cover all scenarios:

(!(current.primary_known_error_article)) && (!current.duplicate_of) &&  (  (current.priority == '3' || current.priority == '4') && (current.state == '101' || current.state == '102' || current.state == '103') ) || (  (current.priority == '1' || current.priority ==’2’)&& state == 103

)

Thanks,

[TejasSN_LogicX · Accepted solution]

Hi @PhanitaM  ,

you can increase the length of the 'Condition' field. By default its  254. 

<your instance url >/sys_dictionary_list.do?sysparm_nostack=true&sysparm_query=elementSTARTSWITHcondition%5EnameSTARTSWITHsys_ui_action&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true