How to hide language from language picker?

[Drishti]

Hi Community,

How can we hide languages from the language picker service portal.

There are two Portugese visible.

 Please suggest.

[Robbie]

Hi @Drishti,

Please check the ServiceNow support link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690993

However, for future use and the potential of broken links:

1. Go to the sys_choice table.
2. Locate and de-activate the record which handles the language you want to remove. For example, if you wanted to remove "Traditional Chinese" from the list you can use the following information to locate that record.
   • Table = sys_user
   • Element = preferred_language
   • Value = zh 
   • Filter example: /sys_choice_list.do?sysparm_query=value%3Dzh%5Eelement%3Dpreferred_language%5Ename%3Dsys_user
3. Set the "Inactive" field to true and save the records.
4. Log out and back in order to see that the languages no longer appears in the language picker.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[Drishti]

Hi @Alex Coope - SN , if you can provide your insight here , that will be really gratefull.

Thanks

[Alex Coope - SN]

Hi @Drishti,

Could you show me a larger screenshot so I understand which picker this is. It might be that they are coming from [sys_language] and showing the "Display Name" for the entries. If that's the case, it's possible you might have duplicated Portuguese records, or the display name for "Brazilian Portuguese" is incorrect,

Many thanks,
Kind regards