How to hide "Compose Email" UI action on Incident form on Agent WorkSpace form

[Raviteja K]

Hello Everyone

We have 'Compose Email' UI Action which is on Global Table. I want to hide this UI Action on Agent WorkSpace for Incidents.

How to hide 'Compose Email' UI Action on Agent Work Space for Incidents. I tried Insert and Stay on Incident table and made inactive but still able to see Compose Email UI Action.

Any leads on how to achieve this. Thanks in advance.

[Ankur Bawiskar]

Hi,

please share screenshot where is this coming

Regards
Ankur

[Raviteja K]

Hi Ankur

Please find the screenshot below.

[Ankur Bawiskar · Accepted solution]

@Raviteja 

try this and it worked for me

1) go to this UI Action:

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=0bdd499d77773300112f8b51a9106179

2) update the condition as this to exclude incident table

changes in bold are new changes

new EmailEditorUtil().showInWorkspaceFormMenu(current) && current.sys_class_name != 'incident'

Output: UI Action hidden

Regards
Ankur

[Ankur Bawiskar]

Hi,

the above screenshot is for Quebec release

I could see the same UI Action in Orlando as well. I cannot check for Paris as I don't have Paris instance.

But for your question which has Paris instance it should work as it worked for me in Quebec

Regards
Ankur