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03-11-2021 05:39 AM
Hello Everyone
We have 'Compose Email' UI Action which is on Global Table. I want to hide this UI Action on Agent WorkSpace for Incidents.
How to hide 'Compose Email' UI Action on Agent Work Space for Incidents. I tried Insert and Stay on Incident table and made inactive but still able to see Compose Email UI Action.
Any leads on how to achieve this. Thanks in advance.
Solved! Go to Solution.
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03-11-2021 06:46 AM
try this and it worked for me
1) go to this UI Action:
URL: https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=0bdd499d77773300112f8b51a9106179
2) update the condition as this to exclude incident table
changes in bold are new changes
new EmailEditorUtil().showInWorkspaceFormMenu(current) && current.sys_class_name != 'incident'
Output: UI Action hidden
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2021 05:44 AM
Hi,
please share screenshot where is this coming
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2021 06:07 AM
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03-11-2021 06:46 AM
try this and it worked for me
1) go to this UI Action:
URL: https://instanceName.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=0bdd499d77773300112f8b51a9106179
2) update the condition as this to exclude incident table
changes in bold are new changes
new EmailEditorUtil().showInWorkspaceFormMenu(current) && current.sys_class_name != 'incident'
Output: UI Action hidden
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2021 07:51 AM
Hi,
the above screenshot is for Quebec release
I could see the same UI Action in Orlando as well. I cannot check for Paris as I don't have Paris instance.
But for your question which has Paris instance it should work as it worked for me in Quebec
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader