How to Hide the "CI removed" message in activity in incident form when we change the CI?

[Meena4]

How to Hide the "CI removed" message in activity in incident form when we change the CI in incident form?

[Ravi Gaurav]

Hi @Meena4 

Below Logic will work Try and let us know

1. Suppress Journal Field Logging via Business Rule

• Go to Business Rule on incident.

• Create a before update rule.

• Check if only cmdb_ci (Configuration Item) is changed.

• Prevent the system from logging that field into activity.

(function executeRule(current, previous /*null when async*/) { if (current.cmdb_ci.changes()) { // Stop logging to activity for CI field current.setWorkflow(false); } })(current, previous);

But careful: setWorkflow(false) disables all workflows + audit, so better is below method.

 Remove Field from “Journal Fields”

• Incident activity is driven by Form Layout → Journal Fields.

• By default, cmdb_ci is included for audit logging.

• Navigate: System Definition → Dictionary

  • Table = incident

  • Field = cmdb_ci

• Uncheck Audit.

• Now changes to CI won’t show in activity log.

This is the cleanest method if your requirement is never log CI changes.

[Meena4]

Thanks for your response.

Form Layout → Journal Fields. not available

please help me to get this.

[M Iftikhar]

@Meena4 , 

Does it show up directly on the Incident form when the CI is changed?
If so, please check if there is a Client Script of type "onChange" on the cmdb_ci (CI) field that might be generating this message.

Try reviewing the script and removing any logic that explicitly adds the "CI removed" message.

I couldn’t find this behavior in my PDI, so it might be a custom implementation in your instance.

[Meena4]

Thanks for your response.

As I checked no existing Client Script for this.