How to hide variable from catalog view when the variable is a select box item and not a independent variable

[Treva1]

Hey - How would this solution be different if the variable was not independent.

example. -

I use u_category value name for category (variable) and use a select box to add other variables

I use u_topic as value name (variable) for topics that will populate under a category. it too, has a select box with a list of variables

Problem is under UI policy is it ask for variable name and the name is U_category or u_topic so I dont have ability to capture any of the select box variables that are listed under the select box for the u category or u topic variable.

There is also script running that populates topics based on categories. not sure if this is stopping the ui policy from doing what I'm asking. 

My goal is to be able to hide one of the categories (other) from catalog item view, but still show the select box variable it be accessible on back-end (agent view) in the case (task view).

See attachments

[Saurav11]

I see then use the below:-

g_form.removeOption('u_topic',,'fieldoption1'); g_form.removeOption('u_topic',,'fieldoption2'); g_form.removeOption('u_topic',,'fieldoption3');

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[Treva1]

no - show me on my screenshot where you are not seeing ONCHANGE already there please

[Treva1]

It didnt work. 😞 see ui policy and script attached

im sure it's something small.

[Saurav11]

Hello

The script which you have used you need to use it on a onchange client script then it will work

Thanks

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[Treva1]

It is set to onChange. Can you show me where you are not seeing that?