How to ignore image included in the signature of received email in Inbound action

AirSquire
Tera Guru

I am receiving images as attachments in emails. It attaches all the images to the target record created but it also attaches the image included in the signature. I want to ignore that. Any help?

Regards
Air

1 ACCEPTED SOLUTION

asifnoor
Kilo Patron

Hi AirSquire,

You can achieve this by using these 2 properties.

glide.email.inbound.image_sys_attachment.filter.minimum_bytes

glide.email.inbound.image_sys_attachment.filter.action

Refer to this link for more information.

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

Mark the comment as a correct answer and also helpful if it helps.

View solution in original post

2 REPLIES 2

asifnoor
Kilo Patron

Hi AirSquire,

You can achieve this by using these 2 properties.

glide.email.inbound.image_sys_attachment.filter.minimum_bytes

glide.email.inbound.image_sys_attachment.filter.action

Refer to this link for more information.

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/...

Mark the comment as a correct answer and also helpful if it helps.

If there is no other possible way to distinguish the image in signature. Then this is a working solution.

Regards
Air