How to Import knowledge articles with attachments??

[naveenmyana]

Hi Everyone,

I have to import 7000 knowledge articles from one servicenow instance to another servicenow instance with attachments, Please let me know the steps to achieve this one, I have seen a lot posts here but didn't find the right solution yet.

Thanks,

Naveen

[Vamsi Saladi]

if you import the articles into XML format(from list view) and import in the new instance. the migration will be done along with attachments.
for example try exporting a one record with an attachment and check xml has attachment in it.

[naveenmyana]

Hi Vamsi,

I have tried that one, But for 7000 records it will take a lot of time and may freeze my instance. Is there any other way to do this one???

[naveenmyana]

Hi ctomasi, thantida kalai steppek, Developer Community TechNow's Blog,

Can you please provide me any suggestions on this one..

Thanks,

Naveen

[Chuck Tomasi · Accepted solution]

Export to XML and break it in to smaller chunks (say 1000 or 500 at a time.) Then do the imports. I suspect the attachments are taking most of the system rather than the actual knowledge base articles.

It si imperative that you preserve the sys_ids using export/import XML so the attachments are retained.