How to leave a "additional comment" via POST API request?

[KhilielB]

Hello all! I am trying to figure out how to leave a "additional comment" from the api to a Request Item (RITM). See the screenshot for reference on where i am referring to. So far, i have tried to leave a comment on a RITM via the sc_req_item table but i get hit with the ACL error saying "failure due to security constraints". Im not sure if this error is accurate or i am just not sending the correct request body to the correct table.

When i send a POST request to the sc_req_item table, i use this request body:

{
    "title": "Path 2 Production - Use Case Intake - Amazon Web Services (AWS)",
    "entries": [
        {
            "comments": "test comment"
        }
    ],
    "url": "sc_req_item.do?sys_id=<sys_id of RITM>&sysparm_view=",
    "table": "sc_req_item",
    "read": "no",
    "table_key": "<sys_id of RITM>",
    "id_type": "Requested Item"
}

And also:

{"number":"<sys_id of RITM>","comments":"test"}


Any idea on how to be able to leave a comment via the api?

[Amit Verma · Accepted solution]

Hi @KhilielB 

I will suggest you to use PUT instead of POST to send additional comments. You can refer below post for better understanding :

https://www.servicenow.com/community/developer-forum/add-comments-to-incident-record-via-scripted-re...

Please note that if you are getting failure due to security constraints after this as well, you need to check your user roles as the user is not having adequate permissions to post the comment on the RITM. 

Thanks and Regards

Amit Verma

[KhilielB]

Thanks for this! It seems to work perfectly

[Ravi Gaurav]

Hi @KhilielB ,

Use the sys_journal_field Table.
And use the link as provided above :-

https://www.servicenow.com/community/developer-forum/add-comments-to-incident-record-via-scripted-re...