How to lock down breadcrumbs and filters in Service portal widget

[Gopi22]

HI,

I have placed a clone of 'Data table from Instance definition' widget in one of our sp page. 

We have a requirement where in the user should not be able to edit the initial conditions in breadcrumbs/filters. 

Please find below screenshot, the filter condition marked in yellow, the user should not edit/remove those but should be able to edit/remove other conditions which are added after that. 

Please let me know if there is a way to lock down the first 2 conditions in the breadcrumbs filter. 

Thanks & Regards,

Gopi

[brianrichards]

I see that your question has been out there for a while without any responses. I do not have a complete solution, but I can offer a bit of an approach.

First of all, based on the screenshot I can observe that what you are asking seems odd, as the user does not have access to the actual filter, but instead just sees the filter breadcrumbs. I can't address the issue of adding a filter for end users here (although it's all in the Data Table widget), but I can speak to the issue of disabling part of that breadcrumb trail.

The approach would be as follows:

1. Identify how many 'items' in the breadcrumb trail you are going to target. If it is static (such as 1 or 2), then things are a bit easier. If not, things get more complex.
2. Target the first 1, 2, or whatever items in the breadcrumb trail using CSS nth-child selectors.
3. The make the link not a link by using more CSS magic.

This is clearly not a complete solution, but it's one approach. Good luck!

[jxsaxton421]

There is an additional community article where the breadcrumbs can be removed. Since you cloned the widget you could add the CSS there to hide breadcrumbs. However, I have found that adding it on the page usually works for corrective action.

[ServiceNow Tec2 · Accepted solution]

This has been resolved by ServiceNow Technical Support. Please refer to KB0832537 (HI login required) for more information.