How to make a field editable for specific roles?

Kiran_25 · ‎09-05-2025

Hi

I need to make a field on the cmdb_ci_business_app editable for a users with a specific role.

I have created a 'write' ACL but the field is still read only.

Is there anything I have missed or is there another way to achieve this?

Shashank_Jain · ‎09-05-2025

@Kiran_25 ,

1. Check UI Policies, Client Scripts, or Dictionary Overrides that may be making the field read-only.

2. Check with an admin user – see if the field is editable.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain

View solution in original post

Brad Bowman · ‎09-05-2025

Check to see if you have a Client Script, Data Policy, or UI Policy affecting this field or all fields on this table/form. Is the field editable for anyone (admin role)?

Kiran_25 · ‎09-05-2025

the field is only editable for admins and for users with a technical owner role. I want to open it to so its also editable by users with a domain manager role.

Ankur Bawiskar · ‎09-05-2025

@Kiran_25

so any other client script or UI policy is making it editable?

Did you debug that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Kiran_25 · ‎09-05-2025

There's no UI policies or client scripts. There is one preexisting ACL that makes it editable

for users with a technical owner role. I want to open it to so its also editable by users with a domain manager role.

I have tried adding my roles to the existing ACL and I have also tried creating a brand new ACL too