How to make notes visible only for users from the same group

[Alon Grod]

Hi,

I have the field Operational Comments of type Journal Input on the incident table.

I have a requirement the only users from the same group can see the comments of their group members.

Everyone can comment there but only users from the same group will see each other comments.

How can I achieve that?

 

[Tony Chatfield1]

Hi, can you share your business drivers\use case, as I wouldn't consider this best practice for ITIL or business process in general.
I think you would need to add an ACL on sys_journal_field, but this could incur considerable overhead on a core system table and I would not recommend it as a solution.

[Alon Grod]

@Mohith Devatte 

[Alon Grod]

@Basheer 

[Basheer · Accepted solution]

Achieving this solution is involved with higher risks as per me as it deals with journal fields and then ACL's to restrict the view of them.

The work around may be which I can suggest is

Consider 2 journal fields 

1st field everybody will be able to view(Its empty always in general) and whatever is written in it will be stored in the 2nd field.

In the 2nd field, show and hide it using UI policy based on the user and group.