Developer

UI Builder - fetch sysId's from selected records and put it in modal servicenow ui builder

Hi all,I have a question regarding the list component.Is there a way to fetch the sys id's of the records selected in the list component and pass them to a viewport modal?I’ve attached the modal screenshot and the list screenshot for reference. I wou...

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Project Baseline

How we can compare 2 baseline Two-baseline comparison in Project form.

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Create “Favorites” Section in Knowledge Home Page

Hi ,I am working on a requirement in the Service Operations Workspace (SOW) Knowledge Article page.RequirementWhen a user clicks the “Test” button, the selected Knowledge Article should be added to a custom favorites table. The record should store:...

Question

Repeated name appear in watchlist selection field

Hi ,While I am working on configuration of watchlist in incident form, i found my name is repeatedly coming under watchlist field.Record producer script var memberIds = (producer.watch_list + '').split(',');var userIds = [];for (var i = 0; i < member...

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we are implementing integration with Microsoft 365 shared mailbox

“New Shared Mailbox” request item in the ServiceNow Catalog item to allow users to request a Microsoft 365 shared mailbox.Form should include:Mailbox NameEmail AddressOwner(s)Users who need accessFeatures:Validate details with Microsoft 365 in real-t...

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Help with background script

Hi Team,I have 19000 active user created assets in alm_asset table. I exported this data in csv file. Then I copied all serial numbers present in CSV file (means all 19000 assets). Then on table I have put two conditions that serial number is one of ...

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Understanding ServiceNow REST API Rate Limits: Key Concepts & Best Practices

ServiceNow provides powerful REST APIs to integrate with external systems, but like any enterprise platform, it enforces rate limits to ensure performance, stability, and fair usage across tenants. This article breaks down the core concepts of rat...

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Best Practices
Instance Configuration
Integrations

Auto generated email in servicenow contains two description , from CITM and RITM

Hi All,I have created new catalog item in servicenow in dev instance in yokohama version.I have two variables created for the form under variable set naming Description and shortDecsription. The issue that I am facing is when I submit the form, in th...

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Resolved! Blocking Query_range ACL for non-existing field?

I have created a list report on the cmn_notif_device table. There is a related list condition in the filter set to the following: --- Now when I impersonate the user who should be able to access it via a read ACL, I get the following error message: P...

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Make few variables editable on sctask

Hi everyone,I have created a Catalog Item that successfully generates a Request Item (RITM) and a Catalog Task (SCTASK) upon submission.The requirement is to make specific variables editable on the SCTASK form, whereas they should remain read-only by...

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how to allow multiple values for table field?

i have created a new field for my custom table. this field comes with a list of values. how do i set to allow multiple values to be selected?

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Mapping Order Guide variables to Cases

Hi expertsI am currently working on a requirement where I need to map the requested_for from the Order Guide form variables to the procurement cases. Since there is no linkage between sc_requests and procurement cases I am unable to find a way to do ...

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CAB system generated email invite missing "Join Teams Meeting" option - Related to Change Request

Hi There,CAB workbench generated email for weekly CAB meeting is missing "Join Teams Meeting" option at the top of the email. Attaching the missing screenshot and an example of an invite with the option.Although the calendar is displayed, the Team me...

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Confirming date is within maintenance window

I have a catalog item for an end-user to request a change request. I'm trying to validate that the dates they provide are within a Schedule named "Data Center Maintenance", both start and end dates. This Schedule has a single Schedule Entry of every ...

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Import Set API - Goodbye SRAPIs?

Back Story I’m often presented with asks to enable technical users and engineers in other IT departments for the ability to allow them to easily integrate with the ServiceNow platform without a complex project workpiece being needed to design the int...

Article
Integrations
Multiple Versions