How to mark a line or label between two data in Description of the SCTASK. (see screenshot)

Anuj30
Tera Contributor

Hi All,

 

As we have Old and New information of the user in the catalog form. (screenshot 1)

Once SCTASK will create, it shows all Combine details. 

We need a Gap, Lebel or a Separation line between old data and new data that user want to update in their AD. (Screenshot 2)  As i have mentioned a separation red line on screenshot.

we need this, so that resolving team will not confuse.

 

 

Anuj30_0-1706183632320.png

 

 

Anuj30_1-1706183825116.png

 

5 REPLIES 5

Amit Verma
Kilo Patron
Kilo Patron

Hi @Anuj30 

 

Is the SC task created from a flow or a workflow ? If via Flow you are updating the description, then you can do it as below. Notice the extra \n added to the string.

 

AmitVerma_0-1706184910098.png

 

AmitVerma_1-1706184976411.png

 

Thanks & Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

HI Amit,

 

Yes we are using Workflow. 

Hi @Anuj30 

 

Can you try setting the description like the way I shared for flow ? Just make use of '\n \n' while building the description string and you should be good to go.

 

Let me know if you face issues and I will be happy to assist.

 

Thanks & Regards

Amit Verma


Please mark this response as correct and helpful if it assisted you with your question.

Vishal Birajdar
Giga Sage

Hello @Anuj30 

 

How you are setting the description field ...?? through workflow ...??

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates