How to modify Copy Change UI action script

[attanhes]

I have a requirement to update OTB Copy Change UI action to clear out 'assigned to' fields value on related list task (change_task) level at record creation. So that means when someone copy the change through 'copy change' UI action "assigned to" field should not be copied into change_task level.

I red another post and worked out how to clear out "assigned_to" field on parent change record level but not the change_task. Can someone provide some information?

[Kunal Varkhede]

Hi,

In Copy Change UI action try below script,

var gr =new GlideRecord('change_task');

gr.initialise();

gr.field_name = current.fieldName;//copy all the field and stored in new change task

gr.field_name = current.fieldName;//copy all the field and stored in new change task

gr.field_name = current.fieldName;//copy all the field and stored in new change task

gr.assigned_to = ' '; //here dont copy current table assigned To

gr.insert();

I hope it will help you

Please Mark Correct/Helpful answer if it help you in any way.

Thanks,

Kunal.

[Ankur Bawiskar · Accepted solution]

Hi,

so you don't want to copy change task "assigned_to" when copy UI action is clicked

there is this system property

1) com.snc.change_request.copy.rl.change_task.attributes -

List of attributes (comma-separated) from Change Task (change_task) related list that will be copied from the originating change

OOB it has values as -> cmdb_ci,priority,assignment_group,assigned_to,short_description,description

remove assigned to from the list and try once

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[attanhes]

Thank you. It worked like magic.

Just one more question to understand this script.

In 'copy change" UI action or 'changeUtils' script include does not call this sys_property (com.snc.change_request.copy.rl.change_task.attributes) at all.

Could you please let me know in which line this property call into this UI scripts?

[Ankur Bawiskar]

Hi,

this is the script include -> ChangeUtilsSNC

Copy Change UI Action calls -> ChangeUtils and this calls ChangeUtilsSNC

URL -> https://instanceName.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=2ddf83eb9fa331002920bde8132e7044

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur