How to modify Copy Change UI action script

attanhes · ‎05-01-2020

I have a requirement to update OTB Copy Change UI action to clear out 'assigned to' fields value on related list task (change_task) level at record creation. So that means when someone copy the change through 'copy change' UI action "assigned to" field should not be copied into change_task level.

I red another post and worked out how to clear out "assigned_to" field on parent change record level but not the change_task. Can someone provide some information?

Ankur Bawiskar · ‎05-01-2020

Hi,

so you don't want to copy change task "assigned_to" when copy UI action is clicked

there is this system property

1) com.snc.change_request.copy.rl.change_task.attributes -

List of attributes (comma-separated) from Change Task (change_task) related list that will be copied from the originating change

OOB it has values as -> cmdb_ci,priority,assignment_group,assigned_to,short_description,description

remove assigned to from the list and try once

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Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

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attanhes · ‎05-01-2020

Thanks Ankur