How to modify the state view

[Arthur Sanchez]

I have an application where there is a user, support and manager. When 1 ticket is created by the user, the default state is open and I change it to pending with flow

But how do I hide the open option? I still want to keep this option so I don't have to change the flow, but I want support to only be able to see the pending, worik in progress, closed complete and re-open options

Is there any way to do this?

[Ramz]

Hi @Arthur Sanchez  ,

You can use onLoad client script.You can add if conditions according to your requirement.I am assuming support is a user on the form.So if logged in user is a support user then remove option 'pending' .

g_form.removeOption('state', 5);//assuming 5 is the backend value of pending state

Please mark my answer helpful if it resolved your query.Thanks!

[Arthur Sanchez]

For some reason, it's not working, it doesn't remove/hide the option

[Sid_Takali]

Hi @Arthur Sanchez   write onLoad Client Script modify accordingly

function onLoad() {
	//check logged in user role
	var isAdmin = g_user.hasRole('admin');
	if (!isAdmin){
		g_form.removeOption('state', 'pending');
	}
}

If my answer is helpful  please mark it as helpful or correct!

Regards,

Siddharam

[Arthur Sanchez]

I want to remove the "open" state for some roles like: x_1316384_tickets.tickets_manager

I copied your code but it doesn't work