How to modify the state view

[Arthur Sanchez]

I have an application where there is a user, support and manager. When 1 ticket is created by the user, the default state is open and I change it to pending with flow

But how do I hide the open option? I still want to keep this option so I don't have to change the flow, but I want support to only be able to see the pending, worik in progress, closed complete and re-open options

Is there any way to do this?

[swathisarang98 · Accepted solution]

Hi @Arthur Sanchez  ,

You can try something as below,

function onLoad() {
   var checkRole = g_user.hasRole('x_1316384_tickets.tickets_manager');
 //  alert(checkRole);
   if (checkRole == true){
	g_form.removeOption('state','1');  // in place of '1' please add the backend value oof choice Open
   }
   
}

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Arthur Sanchez]

IT WORKED