How to parse specific content from an email subject to set a field value

Jerome MAISETTI · ‎07-18-2022

Hello
Today, we are using inbound action to put emails in tickets.
I would like to parse the subject of certains emails and put a certain string into a field.
I receive emails from specific email addresses with this reference in the subject SMIT-xxxx and I would like to set the field 'Salesforce ticket reference" to this value in the task table.
Can you help me to achieve this ?
I searched a bit left and right but I'm not sure how to do this , do I have to create a separate inbound action or is it a business rule ?
Thanks
Jérôme

Jerome MAISETTI · ‎07-18-2022

I managed to do it :

ParseSmit();

function ParseSmit() {

// The subject
var subjectStr = email.subject;
var regExSmit = /SMIT-\d{4}/;
var ciStr = subjectStr.match(regExSmit);
gs.log(ciStr);
current.u_jira_ticket_reference = ciStr[0];
current.update();

}

View solution in original post

Aman Kumar S · ‎07-18-2022

Awesome!
Feel free to mark your own response as correct.

Also, if you feel my response helped you anyway, mark it as helpful.

Best Regards
Aman Kumar