How to pause or stop time in field time worked

[dianemiro]

Hi,

I have a client script to set time worked field as read-only if the ticket is created more than a month ago. I already set it to read-only and make hidden the pause/play button but as we have a setting to Start timers automatically and mine is set to true, the time worked still ticking. May I know if there's a way to pause or stop this time? Many thanks.

[lSurya 24]

Hello Miro,

The below might help your cause:

https://www.servicenowguru.com/scripting/client-scripts-scripting/pausetoggle-time-worked-field/

Thanks,

Surya Amara

PS: Hit like, Helpful or Correct depending on the impact of the response

[dianemiro]

Hi Surya,

Many thanks, we already have this script. What I want to do now is to pause it even if my timers start automatically. Do you know how?

[lSurya 24]

Hello Diane,

I don't think the nature of the field-type allows to pause the field itself.

You can however set the value of this property: "glide.ui.timer.started" = false; which will allow not to run the timer automatically.

Thanks,

Surya Amara

PS: Hit like, Helpful or Correct depending on the impact of the response

[dianemiro]

Hi,

The code "glide.ui.timer.started" = false; have a lot of errors in warning, can you show how will I add it on this code?

function onLoad() {

  //Type appropriate comment here, and begin script below

  var user = new GlideRecord('sys_user');

  user.get(g_user.userID);

  if('sys_created_on', '>', 'javascript:gs.monthsAgo(1)'){

  g_form.setReadOnly('time_worked', true);

  jQuery('#link\\.incident\\.time_worked').parent().hide();

  }

}