How to populate Assignment group in RITM?

[User205031]

Hi All,

There is a variable 'support group' which is a select box type with group names and I want to populate assignment group in RITM with the support group selected. How to achieve since Assignment group is a reference field and Support group is a select box field. Support group variable value is being send from 3rd party.

I have written a client script & script include but its not populating:

Client Script:

function onLoad() {

    var a = g_form.getValue('support_group');

    alert(a);

    var ga = new GlideAjax('SupportGroupHandler');

    ga.addParam('sysparm_name', 'getAssignmentGroup');

    ga.addParam('sysparm_group', g_form.getValue('support_group'));

    ga.getXMLAnswer(response);

        function response(serverResponse) {

            var answer = serverResponse.responseXML.documentElement.getAttribute("answer");

             alert('Line 12' +answer);

                g_form.setValue('assignment_group', answer); // sys_id returned from Script Include

        }

        //return;

        //Type appropriate comment here, and begin script below

    }

Script Include :

var SupportGroupHandler = Class.create();

SupportGroupHandler.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getAssignmentGroup: function() {

        gs.log('hiline6');

        var supportGroup = this.getParameter('sysparm_group');

        gs.log('hiline10' + supportGroup);

        var groupSysId = '';

        var a = new GlideRecord('sys_user_group');

        a.addQuery('name', supportGroup);

        a.query();

        if (a.next()) {

            groupSysId = gr.getUniqueValue();

        }

        return groupSysId;

    },

    type: 'SupportGroupHandler'

});

Value is not populating in Assignment group.

Is anything wrong with the script?

[Deepak Shaerma · Accepted solution]

Hi @User205031 ,

• Trigger: Service Catalog (or Record Created: sc_req_item).

• Action 1: Get Catalog Variables

  • Get the variables for the Submitted Request (RITM).

  • Select your Support Group variable.

• Action 2: Look Up Record

  • Table: Group [sys_user_group]

  • Conditions: Name is [Trigger > RITM > Variables > Support Group]

  • Note: This action searches the Group table for a group where the name matches your variable string.

• Logic: If (Safety Check)

  • Condition: [2. Look Up Record > Group Record] is not empty.

• Action 3: Update Record (Inside the "If" block)

  • Record: [Trigger > Requested Item Record]

  • Fields: Assignment Group = [2. Look Up Record > Group Record]

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning ‌‌
Thanks & Regards 
Deepak Sharma

[User205031]

Hi @ursnani ,

I was trying to do that but cant since Assignment group is a reference field and support group is a choice field. Not able to select support group for Assignment group.

[Bhavya11]

Hi @User205031 ,

you have wrongly fetched the information

var SupportGroupHandler = Class.create();
SupportGroupHandler.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getAssignmentGroup: function() {
        gs.log('hiline6');
        var supportGroup = this.getParameter('sysparm_group');
        gs.log('hiline10' + supportGroup);
        var groupSysId = '';

        var a = new GlideRecord('sys_user_group');
        a.addQuery('name', supportGroup);
        a.query();
        if (a.next()) {
            groupSysId = a.getUniqueValue();//use a.getUniqueValue instead of gr.getUniqueValue

        }
        return groupSysId;
    },

    type: 'SupportGroupHandler'
});

client script:

function onLoad() {
var a = g_form.getValue('support_group');
    alert(a);

    var ga = new GlideAjax('SupportGroupHandler');
    ga.addParam('sysparm_name', 'getAssignmentGroup');
    ga.addParam('sysparm_group', g_form.getValue('support_group'));
   ga.getXMLAnswer(function(response){
	if(response){
		  alert('Line 12' +response);
		 g_form.setValue('assignment_group', response); // sys_id returned from Script Include
	}

   });
}

[Deepak Shaerma]

Hi @User205031 

use update record action in flow designer, and set the assignment group directly without any coding,
Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning ‌‌
Thanks & Regards 
Deepak Sharma

[User205031]

Hi @Deepak Shaerma ,

I was trying to do that but cant since Assignment group is a reference field and support group is a choice field. Not able to select support group for Assignment group.

[Deepak Shaerma · Accepted solution]

Hi @User205031 ,

• Trigger: Service Catalog (or Record Created: sc_req_item).

• Action 1: Get Catalog Variables

  • Get the variables for the Submitted Request (RITM).

  • Select your Support Group variable.

• Action 2: Look Up Record

  • Table: Group [sys_user_group]

  • Conditions: Name is [Trigger > RITM > Variables > Support Group]

  • Note: This action searches the Group table for a group where the name matches your variable string.

• Logic: If (Safety Check)

  • Condition: [2. Look Up Record > Group Record] is not empty.

• Action 3: Update Record (Inside the "If" block)

  • Record: [Trigger > Requested Item Record]

  • Fields: Assignment Group = [2. Look Up Record > Group Record]

Note: Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
- Keep Learning ‌‌
Thanks & Regards 
Deepak Sharma