Hi All,
There is a variable 'support group' which is a select box type with group names and I want to populate assignment group in RITM with the support group selected. How to achieve since Assignment group is a reference field and Support group is a select box field. Support group variable value is being send from 3rd party.
I have written a client script & script include but its not populating:
Client Script:
function onLoad() {
var a = g_form.getValue('support_group');
alert(a);
var ga = new GlideAjax('SupportGroupHandler');
ga.addParam('sysparm_name', 'getAssignmentGroup');
ga.addParam('sysparm_group', g_form.getValue('support_group'));
ga.getXMLAnswer(response);
function response(serverResponse) {
var answer = serverResponse.responseXML.documentElement.getAttribute("answer");
alert('Line 12' +answer);
g_form.setValue('assignment_group', answer); // sys_id returned from Script Include
}
//return;
//Type appropriate comment here, and begin script below
}
Script Include :
var SupportGroupHandler = Class.create();
SupportGroupHandler.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getAssignmentGroup: function() {
gs.log('hiline6');
var supportGroup = this.getParameter('sysparm_group');
gs.log('hiline10' + supportGroup);
var groupSysId = '';
var a = new GlideRecord('sys_user_group');
a.addQuery('name', supportGroup);
a.query();
if (a.next()) {
groupSysId = gr.getUniqueValue();
}
return groupSysId;
},
type: 'SupportGroupHandler'
});
Value is not populating in Assignment group.
Is anything wrong with the script?
