How to populate Assignment group in RITM?

[User205031]

Hi All,

There is a variable 'support group' which is a select box type with group names and I want to populate assignment group in RITM with the support group selected. How to achieve since Assignment group is a reference field and Support group is a select box field. Support group variable value is being send from 3rd party.

I have written a client script & script include but its not populating:

Client Script:

function onLoad() {

    var a = g_form.getValue('support_group');

    alert(a);

    var ga = new GlideAjax('SupportGroupHandler');

    ga.addParam('sysparm_name', 'getAssignmentGroup');

    ga.addParam('sysparm_group', g_form.getValue('support_group'));

    ga.getXMLAnswer(response);

        function response(serverResponse) {

            var answer = serverResponse.responseXML.documentElement.getAttribute("answer");

             alert('Line 12' +answer);

                g_form.setValue('assignment_group', answer); // sys_id returned from Script Include

        }

        //return;

        //Type appropriate comment here, and begin script below

    }

Script Include :

var SupportGroupHandler = Class.create();

SupportGroupHandler.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getAssignmentGroup: function() {

        gs.log('hiline6');

        var supportGroup = this.getParameter('sysparm_group');

        gs.log('hiline10' + supportGroup);

        var groupSysId = '';

        var a = new GlideRecord('sys_user_group');

        a.addQuery('name', supportGroup);

        a.query();

        if (a.next()) {

            groupSysId = gr.getUniqueValue();

        }

        return groupSysId;

    },

    type: 'SupportGroupHandler'

});

Value is not populating in Assignment group.

Is anything wrong with the script?

[Ankur Bawiskar]

@User205031 

so the drop down variable has choices and the choice values are exact name of groups?

share some screenshots.

you can directly do this in your flow associated to catalog item or workflow

Why to use onLoad client script + GlideAjax? This will just set the value and not save it. so don't use this.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[User205031]

Hi @Ankur Bawiskar ,

The drop down variable has choices and the choice values are exact name of groups? - Yes

I was trying to do that but was not able to since Assignment group is a reference field and support group is a choice field. Not able to select support group for Assignment group. 'Support group' field is disabled in the list

[Ankur Bawiskar]

@User205031 

yes that's not possible as it's select box

-> You can use lookup Record on sys_user_group with condition as 

Name = Get Catalog Variables -> Variable Name

-> then while you update the Group, you can grab the output from Lookup Record data pill and set it

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏