How to pull the report for routed tickets

[manojj]

Hi All,

How to pull the report for routed tickets.

For ex : If Service desk has created the ticket and assigned it to the different team, how to pull only the reports for which service desk has routed these tickets.

[Michael Fry1]

You could create a report using the oob Metric Assignment Group:

[manojj]

Hi Michael,

Thanks for your tips but I am using Snow Fuji version and i do not find these options...

[Michael Fry1]

You have to build a report, using the Incident_metric table in your report. I'm also using Fuji,

[manojj]

Thanks Michael...