How to remove Invalid Update

[ganesh7]

Hello all,

How to remove     "Invalid update"     in incident/change form when we submit the form.

can anyone help me

One more in above image last two, how to identify them where exactly they locate and how to remove them,

Please help me

Regards,

Ganesh.

[ghsrikanth]

It is coming from gs.addErrorMessage("Invalid update");

Mostly it will be in the business rules of the Incident.

Go to the business rules list

Put the filter Script Contains Invalid Update in the breadcrumbs

You will find the business rule

This BR seems to be causing it - https://<yourinstancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=444cc70997303100e4c3955fda2975ca

It can be a cascade BR trigger

Mark if it is helpful or correct, feedback is appreciated

[ganesh7]

Hi Srikanth,

I checked all my business rules, unfortunately no one is there with Invalid update,

Actually i got to know it is due to Data policy,   however it will say invalid update

Do you have any idea,    

Regards,

Ganesh

[ghsrikanth]

I am not sure how come a data policy prints a message on the incident.

The BR link that I gave is of out of box Business rule, and there can be possibility of cascade BR effect, to know that you can enable Debug Business rule Detailed

Can check which is this BR is triggering or not.

https://<yourinstancename>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=444cc70997303100e4c3955fda2975ca

[ganesh7]

Hi Srikanth,

I found it and i un checked active box and kept addMessage in comments line but still its showing invalid update.