How to remove the warning or message "Please configure Resolution Shaper for sn_customerservice_xxx_yyy" table ?

[Chandan Kumar7]

Hi Community,

I ma getting message or warning ""Please configure Resolution Shaper for sn_customerservice_xxx_yyy" when trying to open a case or loading an existing case .

I just need to get rid of this message , not been able to find what makes this message to appear and how to remove it from the page.

[sachin_namjoshi · Accepted solution]

This means that you added resolution shaper field on your form.

https://docs.servicenow.com/bundle/geneva-customer-service-management/page/product/customer_service_management/task/t_use-case-timeline-other-apps.html

You can use form layout to remove resolution shaper from your form layout and sys_resolutionshaper_config.LIST table to get rid of message.

Regards,

Sachin

[Sanjay Bagri1]

Hi, You need to search related to this table some business rules .on that business rules this info message has written. Please search that . Or let me know in which table you are getting the type of message. Thanks Sanjay Bagri