How to Reset Flow Designer flow when approvers are changed

[Nirmala B1]

Hi, I need to reset the whole flow designer flow when there is a change in Approver.
Based on a User reference field and state, triggering an approval flow through Flow Designer.

Need help in how to cancel the previous "Ask for Approval" request and resend a New "Ask for Approval" to new approver

[Mike_R]

I would look at the FlowAPI to cancel and rerun

https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_refer...

[Nirmala B1]

Hi ,
Thank You @Mike_R , Is there any way that we can just cancel the already sent approval request and re-send a new one.

[Mike_R]

Hard to say without understand your full process. Me personally, I don't allow for changing the approver's name on an approval record. If an approver needs to change, I usually have a new approval record created and the old one set to no longer required. But like I said, it's hard to make a recommendation without understanding the full process.

[Nirmala B1]

I'm working with a Scoped Application. Where a form is filled and submitted for approval. In the form we have a field called Team Manager (Manager A) its auto populated based on another field called (Application). For the first time when it's submitted "Manager A" gets the approval notification. Meanwhile if submitter changes the Application and Approver is changed as "Manager B".

In this case how can I cancel the Approval for "Manager A" and trigger a new Approval for "Manager B"