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‎07-07-2022 01:34 PM
Hi All,
I'm looking forward to restricting the view access of a particular list to the itl and itil_admin role in the Service Operations Workspace portal, I already tried with the conditions field in the list form but I still can access the list without the role.
Thanks!
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Service Portal Development

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‎07-08-2022 01:25 AM
Hi Jonathan,
Your screenshot is not visible so I cannot see what you have already configured. However, below are the relevant tables for configuring lists in SOW (the last two are especially relevant to your requirement):
- sys_ux_list_category – the category, or group for your lists
- sys_ux_list – the list
- sys_ux_applicability – the audience (users with specific roles)
- sys_ux_applicability_m2m_list – where lists are made available to selected audiences
There is a documentation page for the CSM configurable workspace (also applicable to SOW) that describes these tables: https://docs.servicenow.com/csh?topicname=migration-lists.html&version=latest

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‎07-08-2022 01:25 AM
Hi Jonathan,
Your screenshot is not visible so I cannot see what you have already configured. However, below are the relevant tables for configuring lists in SOW (the last two are especially relevant to your requirement):
- sys_ux_list_category – the category, or group for your lists
- sys_ux_list – the list
- sys_ux_applicability – the audience (users with specific roles)
- sys_ux_applicability_m2m_list – where lists are made available to selected audiences
There is a documentation page for the CSM configurable workspace (also applicable to SOW) that describes these tables: https://docs.servicenow.com/csh?topicname=migration-lists.html&version=latest
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‎10-02-2023 06:28 AM
Hi Jason, I am trying to give workspace list access to particular group. How to achieve this. I tried adding the user criteria inclusion under the sys_ux_applicability. But not working
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‎11-12-2024 10:21 PM
Hi,
Please set this property 'glide.ux.user_criteria_enabled' to true for user criteria to work.
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‎06-24-2024 11:29 AM
Are you aware of a way to restrict entire Categories, and not just the individual Lists?