How to Restrict list views by Role in Service Operations Workspace?

Jonathan Murill
Tera Contributor

Hi All,
I'm looking forward to restricting the view access of a particular list to the itl and itil_admin role in the Service Operations Workspace portal, I already tried with the conditions field in the list form but I still can access the list without the role.
Thanks!

1 ACCEPTED SOLUTION

Jason Nichols
ServiceNow Employee
ServiceNow Employee

Hi Jonathan,

Your screenshot is not visible so I cannot see what you have already configured. However, below are the relevant tables for configuring lists in SOW (the last two are especially relevant to your requirement):

  • sys_ux_list_category – the category, or group for your lists
  • sys_ux_list – the list
  • sys_ux_applicability – the audience (users with specific roles)
  • sys_ux_applicability_m2m_list – where lists are made available to selected audiences

There is a documentation page for the CSM configurable workspace (also applicable to SOW) that describes these tables: https://docs.servicenow.com/csh?topicname=migration-lists.html&version=latest

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5 REPLIES 5

Jason Nichols
ServiceNow Employee
ServiceNow Employee

Hi Jonathan,

Your screenshot is not visible so I cannot see what you have already configured. However, below are the relevant tables for configuring lists in SOW (the last two are especially relevant to your requirement):

  • sys_ux_list_category – the category, or group for your lists
  • sys_ux_list – the list
  • sys_ux_applicability – the audience (users with specific roles)
  • sys_ux_applicability_m2m_list – where lists are made available to selected audiences

There is a documentation page for the CSM configurable workspace (also applicable to SOW) that describes these tables: https://docs.servicenow.com/csh?topicname=migration-lists.html&version=latest

Hi Jason, I am trying to give workspace list  access to particular group. How to achieve this. I tried adding the user criteria inclusion under the sys_ux_applicability. But not working

Hi,

Please set this property 'glide.ux.user_criteria_enabled' to true for user criteria to work.

Are you aware of a way to restrict entire Categories, and not just the individual Lists?