How to Restrict list views by Role in Service Operations Workspace?

Jonathan Murill · ‎07-07-2022

Hi All,
I'm looking forward to restricting the view access of a particular list to the itl and itil_admin role in the Service Operations Workspace portal, I already tried with the conditions field in the list form but I still can access the list without the role.
Thanks!

Jason Nichols · ‎07-08-2022

Hi Jonathan,

Your screenshot is not visible so I cannot see what you have already configured. However, below are the relevant tables for configuring lists in SOW (the last two are especially relevant to your requirement):

sys_ux_list_category – the category, or group for your lists
sys_ux_list – the list
sys_ux_applicability – the audience (users with specific roles)
sys_ux_applicability_m2m_list – where lists are made available to selected audiences

There is a documentation page for the CSM configurable workspace (also applicable to SOW) that describes these tables: https://docs.servicenow.com/csh?topicname=migration-lists.html&version=latest

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Eugene Severi · ‎06-23-2023

Thanks Jason! Just what I needed.