How to restrict specific groups or categories of incidents to only its group members

[Renu4]

Hello All,

I want to restrict the HR group from everyone as it will contain confidential data.

I need guidance with it.

i have refered to the knowledge artile here:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

but not sure what wrong i am doing .

I have attached the image below for more info.

Thanks in Advance,

Regards,

Renu

[Shivam Techlene]

Hello @Renu4 ,

Can you try the solution given below.

Create a before query business rule on incident table.

Check the advanced check box and put " !gs.getUser().isMemberOf('<name of the group to be restricted>') " in the condition field under advanced tab.

Put the script given below in the script field.

(function executeRule(current, previous /*null when async*/ ) {

    current.addEncodedQuery('assignment_group!=<sys_id of the group to be restricted>');

})(current, previous);

Just change the values as per your requirements.

NOTE: Put group name in the condition field and group sys_id in the script field.

Please mark my answer helpful and correct if it resolves your requirement.

[Shivam Techlene]

Hello @Renu4,

Any updates on this one?

Did you get a chance to implement the solution I've given above?

Kindly mark my answer helpful and correct if it helps resolving your issue.

[Renu4]

Hello Shivam,

This works but it hides the tickets from the creater also.Say i create the ticket now then i dont get to view the ticket once it is submitted.

this should not be the case.

[Shivam Techlene]

Hello @Renu4,

Thank you for the update. You can add one more condition inside the encoded query:

current.addEncodedQuery('assignment_group!=<sys_id of the group to be restricted> || sys_created_by==current.getUserName()');

Please let me know if it resolves your requirement.

[Shivam Techlene]

Hello @Renu4 ,

Did you get chance to try this one?,

Kindly mark my answers helpful & correct i it helps resolving your query.