How to retry REST messages when there is an error?

stevewilson · ‎01-06-2016

We are currently integrating with a customer's ticketing system and are trying to figure out how to automatically resend a REST message if there is an error.

For example if the server is down, is there a way to queue up the REST messages and retry them at another time or at a set interval (retry every 5 minutes until successful).

I know this is possible with SOAP but I am not seeing anything for REST.

Robert Beeman · ‎01-07-2016

Hi Steve,

Here is a screenshot of the actual policy that I made. The key would be to set the agent to RESTClient and build an appropriate condition for your need.

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View solution in original post

Sama4 · ‎06-08-2016

Hi Steve ,

we are doing an integration between HP OMi and ServiceNow with the help of Do IT Wise adaptor. Does retry policies execute without using MID Server ?

stevewilson · ‎06-09-2016

Sarva,

We are not using a MID server with our ServiceNow instance and we have used the REST retry policies. They work the same as ECC Queue retry policies.

ECC Queue Retry Policy - ServiceNow Wiki

An example we are using is below. It will retry every 3 mins for a max of 10 retries.

Sama4 · ‎06-21-2016

Thank you. Its the same I believe.

ash1xh · ‎06-05-2023

Just to add to the solution provided, struggled a bit to find the plugin - the plugin is not enabled by default. Need to raise a request to enable the plugin.
Refer: KB - Plugin Required to activate the ECC Queue Retry Policy