How to run Flow Designer by Catalog Item request

[nakamura323]

Based on documents and examples,
1.Create a catalog item
2. Create a trigger with Service Catalog in Flow Designer
3. Select the flow created in step 2 in the catalog item process engine.
I did this work.
However, the flow does not run when I request a catalog item.
What are some possible causes?

Set trigger on Service Catalog and create flow

Select flow in Catalog Item

thank you.

[Amit Verma]

@nakamura323 

have you checked the executions tab for any execution logs of this flow ? Also, can you try testing it using the Test button available.

Thanks & Regards
Amit Verma

[Sandeep Rajput]

@nakamura323 Your flow is not active, the activate button becomes disabled the moment a flow becomes active. In your case it is not disabled which is giving me an impression that the flow is not active.

[surajnikam111]

Please check few steps-

1) Make sure you have activated/published your flow.

2) Test your flow in Flow Designer.

3) Attached your latest/published flow to catalog item.

4) Check flow executions.

With thanks,

Suraj

[Dr Atul G- LNG]

Hi @nakamura323 

It may be due to flow is not active / saved and also please try to map catalog item to category. 

[nakamura323 · Accepted solution]

I was able to resolve the issue. The link below is the correct solution.
https://www.servicenow.com/community/developer-forum/flow-designer-not-triggering-for-service-catalo...