How to send a notification before one day of SLA breaches

[Amol Pawar]

Hi all,

I have a requirement where I need to create a notification before one day of SLA breaches. Please provide me with the steps of how can we achieve this.

Thanks,

Amol

[Community Alums · Accepted solution]

Hi @Amol Pawar ,

we can't define conditions directly in  notification because notification can be triggered When event is fired or record is inserted or updated.

Here is an example for "Send notification 1 hour before SLA breaches" :

What you need to do is, you need Create a event(sla.breach.one.hour.before) on task_sla table in event registry and trigger it from run script activity before one hour as below

var breachTime = current.planned_end_time ;

gs.log("breachTime: "+breachTime);

var gdt = new GlideDateTime(breachTime);

gdt.addSeconds(-3600);

gs.log("reminder date:"+gdt);

gs.eventQueueScheduled ("sla.breach.one.hour.before" , current , gs.getUserID(), gs.getUserName(), gdt);

[rahulrockkk]

How to send notification before 2 days of SLA breach? Don't we need to add any if condition in the above mentioned Run Script?

[Amol Pawar]

Thank you for your reply