How to send a notification when a paricular sctask is closed

[Anirudh_saraf]

We have a requirement to trigger the notification when a a particlar sctask is closed complete of a request item

[Mahathi]

Hi @Anirudh_saraf ,

Create an event in the flow trigger the notification post the specific catalog closure.

You can refer to the below article on events for better clarity.

https://www.servicenow.com/community/developer-articles/events-in-servicenow/ta-p/2326498

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Thanks,

Mahathi

[Anurag Tripathi]

@Anirudh_saraf 

To the same email I added in my previous reply. You can add another condition to make it run only for one task.

Add Task's short description or something that you use to identify it .

[B Y]

@Anirudh_saraf ,

There are 2 ways depending on when you want to send and  for what type of sctask you want to send.

1.Send the notification when sc_task is closed complete and request item is "catalog_item_name" or any "variable name". Accordingly you can specify the conditions in the filter or advanced view.

2. Send notification when a event is fired which we can use if we have task completion required for catalog task in workflow or directly create a notification in workflow  :

You can trigger an event with below command :

gs.eventQueue("Event Name",current,parm1,parm2);

Refer this url for event registry :

https://www.servicenow.com/community/developer-articles/events-in-servicenow/ta-p/2326498

-Bharti

[Harish Bainsla]

Hi @Anirudh_saraf follow these steps

1. create notification on sc_task table.

2. Add a condition state is closed.