How to send a pre breach notification before 15minutes of SLA breach having 120minutes duration

kumar junior11 · ‎12-29-2023

Dr Atul G- LNG · ‎12-29-2023

In this case, you need to write the script or hard cord the values like 15 mins in flow designer. Let me give a try at my side.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

kumar junior11 · ‎12-29-2023

Hi @Dr Atul G- LNG did you get any solution ??

Dr Atul G- LNG · ‎12-29-2023

Hi @kumar junior11

I tried but no success.

https://www.servicenow.com/community/developer-forum/send-notification-1-hour-before-sla-breaches/m-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************