How to send an email to my SNow instance?

[tobrien]

Hi,

I am a bit confused regarding inbound emails to SNow.

I (think) I've turned on inbound emails using the OOB format -->

And I have this OOB POP3 configuration -->

I have tried all of the following addressing with nothing showing up in the INBOX or the RECEIVED

wachtertest@unix.service-now.com

wachtertest@service-now.com

a_user@wachtertest.service-now.com     (a_user is a real user defined within the instance}

Any assistance would be greatly appreciated!

[Wayne Richmond]

The email address should be your Service Now domain @ service-now.com, e.g. if you're domain is mycompany.service-now.com then the email address should be mycompany@service-now.com. Sometimes you need to get Service Now to restart the email service (log a ticket on hi).

[Joe McCarty1]

You can also look at the 'Email Diagnostic' page to see some vital stats including last received email.

[karthik73]

The email account associated is usually <instance>@service-now.com , you can find this under email accounts --> SMTP

[tobrien]

Thanks everyone ...

The Diagnostics indicate that the service is READY, is running every 2 minutes BUT it has seen NO emails inbound :<

I'll keep digging.