
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-21-2025 08:00 AM
Hi All,
I have created a Survey. If a Request is closed then relevant survey will be get triggered to the submitter.
Once a submitter submit a survey and if "Send me an email receipt of my responses" question check box is checked then an email receipt need to send as a part of submitters response (snap).
How I could achieve this? where I could do the configuration of this ?
Regards,
Virendra
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-22-2025 12:50 PM
Hello @Virendra K
1) You can create an email notification on Assessment Instance Question 'asmt_assessment_instance_question' table and add below conditions
When to Send:
Category is Your survey name
Metric is Send me an email receipt of my responses
Who will receive:
Users/Groups in fields: Instance.Assigned to (To whom the assessment survey was assigned to)
What it will contain:
You can call an Email script using below line
${mail_script:email_script_name}
2) Write below code in Email Script:
******************************************************************
Hope the answer helps!
Happy Learning!
 
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-22-2025 12:50 PM
Hello @Virendra K
1) You can create an email notification on Assessment Instance Question 'asmt_assessment_instance_question' table and add below conditions
When to Send:
Category is Your survey name
Metric is Send me an email receipt of my responses
Who will receive:
Users/Groups in fields: Instance.Assigned to (To whom the assessment survey was assigned to)
What it will contain:
You can call an Email script using below line
${mail_script:email_script_name}
2) Write below code in Email Script:
******************************************************************
Hope the answer helps!
Happy Learning!
 
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-22-2025 07:52 PM
so what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader