Hi,
I have multiple groups to be approved. then a task. Once RITM is closed complete, I need to send email to one of the groups. Kindly help.
- Manager Approval – Approval access required of the User’s HR Direct Reporting Manager.
- Approval Step 1 = AP Access Approval – Dawn Sanders, Ken Slaughter, Andrew Miller
- Approval Step 2 = MSAS Access Approval – Alice Peacock, Lindsey O’Rourke, Jelani Rice, Brian Kiker
- Work Step – Security Administration Bham
- Email Notification to MSAS Group when item is complete. Should follow our standard close email format.
Completed the flow but for the email part to certain group.
Regards
Suman P.
Hello Suman,
in general, I would not recommend using the “Send Email” step in Flow Designer since the functionality is very limited (no email templates can be applied and sending to a group is much more difficult as you see). ServiceNow has already provided a much better Action “Send Notification” which depending on your version you might already have access to.
The benefit is that you can trigger a notification on which then you can much better define who should receive this email.
On the notification you have multiple settings under the “who will receive” tab:
If you don’t have this action on your instance yet, I would suggest creating an event in your Flow and create a Notification which is then triggered by exactly this event.
I hope this helped. If yes, I would appreciate if you could mark this answer as "correct solution". Thank you!
Greetings,
Sören
Hello Suman,
in general, I would not recommend using the “Send Email” step in Flow Designer since the functionality is very limited (no email templates can be applied and sending to a group is much more difficult as you see). ServiceNow has already provided a much better Action “Send Notification” which depending on your version you might already have access to.
The benefit is that you can trigger a notification on which then you can much better define who should receive this email.
On the notification you have multiple settings under the “who will receive” tab:
If you don’t have this action on your instance yet, I would suggest creating an event in your Flow and create a Notification which is then triggered by exactly this event.
I hope this helped. If yes, I would appreciate if you could mark this answer as "correct solution". Thank you!
Greetings,
Sören
