How to send remainder approval mail every 4th day if approval request is not approved?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-27-2025 10:20 PM
Hi Team,
I am sending approval mail for 1st day the record got inserted in the table for RITM, but I want to send remainder notification on every 4th day if the request is not yet approved or reject.
Can we achieve this using flow? If yes then how?
and if now is there any other way?
Thank You
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-27-2025 10:46 PM
every 4th day is difficult using Flow
Use scheduled job and check the difference of current time and the created time and see if the day is multiple of 4, if yes then send email
what script did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-27-2025 10:58 PM
You can use scheduled jobs in this case..
where you need to glide sysapproval_approver table and query state is requested and then check the created date and current date find date difference between them if the difference is greater then 4 days then trigger your event.
this will send the notification
If you find this helpful please mark this helpful.