how to set mandatory on close notes field in requested item

TMKAM · ‎07-09-2023

I have created an UI Action "Cancel Request" button as per below in the requested item table and I want to add the existing scripts when the assignee clicks on the UI Action "Cancel Request" button it will force or set a mandatory to fill in the close notes comment.

How can I do script it and thank you.

Condition

current.approval == 'requested'

Scripts

current.state = '4';
current.approval = 'Cancelled';
current.update();

pethumdesilva · ‎07-09-2023

Hi TMKAM

Create a new client script for RITM

type: onSubmit

in the script

get the action (assume your UI action action name "cancel_request"

function onSubmit() {

var action = g_form.getActionName();

if (action != 'cancel_request')

return;

// Close notes and Close code must be on the form

if (!g_form.hasField('close_notes'))

return;

g_form.setDisplay('close_notes', true);

g_form.setMandatory('close_notes', true);

if (g_form.getValue('close_notes') == '')

return false;

}

Regards,

Pethum

View solution in original post

PavanK960672992 · ‎07-09-2023

Hi @TMKAM ,

try below script and give action name as reject_action and select Client check box.

Give onClick function name as reject() or any name must use same function on script.

function reject() {
	g_form.setMandatory('close_notes', 'true');
	var answer = confirm("Are you sure you want to Cancel Request?");
	if (answer == true) {
		gsftSubmit(null, g_form.getFormElement(), 'reject_action'); //MUST call the 'Action name' set in this UI Action
	} else {
		return false;
	}
}
if (typeof window == 'undefined') {
	current.state = '4';
	current.approval = 'Cancelled';
	current.setWorkflow(false);
	current.update();
}

If it helps please click Accept as Solution/hit the Thumb Icon.
ServiceNow Community MVP 2024.
Thanks,
Pavankumar

View solution in original post

Samaksh Wani · ‎07-10-2023

Hi,

function onClick(){
g_form.setMandatory('work_notes', true);
}

Plz mark my Solution as Accept and Thumbs up, if you got any help from it.

Regards,

Samaksh

Samaksh Wani · ‎07-10-2023

Hello @TMKAM

This is my Response,

Plz mark my Solution as Accept and Thumbs up, if you got any help from it.

Regards,

Samaksh

Samaksh Wani · ‎07-10-2023

Hello,

I have also added the same line of code for that.

Can you pls mark my solution as Accept, it will help other users to reach out here.

Regards,

Samaksh