how to Set Priority based on Impact & Urgency on Service Portal

[Community Alums]

Hi All ,

I have this requirement where on the Service Portal > Record Producer > Create Incident, we have to populate the Priority(read only) based on Impact and Urgency, just the way it works on the ITIL view.  In the below Screenshot I had selected urgency as Medium , Impact as medium , but the priority is not changing by default.

TIA,

[Voona Rohila]

Make your script to UI Type "All"

[Community Alums]

I have,nt created any script here rohila.

if you have any relevent script can you also help with that.

[Voona Rohila]

The same client script/UI Policy you wrote for IT View

Modify UI Type as below

[Voona Rohila · Accepted solution]

If You did not wrote any script then follow below link

https://community.servicenow.com/community?id=community_question&sys_id=4baa6f3edbc8e010b1b102d5ca96...