How to set the assignment group in request form as per the task's assignment group.

[shrinivasprasad]

Hi All,

I want to set the assignment group in request form as per the task's assignment group which is generated within it.

kindly suggest on this.

in advance thanks.

Thanks,

Shrinivasprasad

[Brad Bowman]

In the workflow on the catalog task activity, you can add an advanced script like this

var req = new GlideRecord('sc_request');
req.addQuery('sys_id', current.request);
req.query();
if(req.next()){
 req.assignment_group = task.assignment_group;
 req.update();
}

[Brad Bowman]

There have only been 2 so far - we need a couple of more people to post the same correct answer after the first one (mine), just to re-enforce it I guess.  Or submit a wrong answer, then you can edit it later to change it to the right one. 

[Kalyani35]

Hi Srini,

Is this requirement is specific to a catalog item? 

You can write an after update Business rule on Task table and by hitting a Glide record on the Request table you can update the Assignement group.

But,it really depends on the catalog task you want to perform this update for. As a part of your process there might be multiple catalog tasks? Can you please elaborate your requirement more so that I can help further

Thanks!

[shrinivasprasad]

Hi Kalyani,

yes, this requirement is specific to a catalog item.

when we raise the request the assignment group is displaying in the tasks form, there are two tasks that will generate within the RITM, I want to set the assignment group of the first task to REQ form.

Thanks in advance.

Thanks,

Shrinivasprasad  

[Ankur Bawiskar]

Hi,

Did you check the script mentioned previously.

posting it again

var record = new GlideRecord('sc_request');
record.addQuery('sys_id', current.request);
record.query();
if(record.next()){
 record.assignment_group = task.assignment_group;
 record.update();
}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur